Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@werkvis.com. Please note that returns will need to be sent to the following address:
Cainiao DE WH2
Albert-Schweitzer-Straße 1
D-55459 Grolsheim, Germany
Contact Person: Mereu, Marian-George
Phone: +49 151 66342177
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@werkvis.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Shipping Cost Responsibility
To ensure clarity, return shipping costs are handled as follows:
Returns due to customer reasons (such as change of mind, incorrect size, or other personal reasons):
The return shipping fee is the responsibility of the customer. You will need to send the item back to the address we provide after your return request is approved. This rule is consistent with the principle stated in our Logistics Policy regarding additional shipping charges for parcels returned due to address issues.
Returns due to seller reasons (such as wrong item received, damaged goods, or quality issues):
The return shipping fee will be covered by us. We will provide a prepaid return shipping label for you to send the item back.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@werkvis.com.